Delivery policy

Delivery policy

We deliver wines to a large number of countries worldwide using a network of experienced wine shippers. Export deliveries are door-to-door and are usually completed within 7-10 working days. We offer;

             * Insurance included up to a value of goods of € 1000,-.
             * Safe packaging.
             * Every shipment has a tracking number.
             * Always at your disposal for any inquiries you may have.

Local Taxes – Non-EU Deliveries

All orders for delivery outside the EU may be liable to local duties and taxes for which customers are responsible. The local delivery agent in your destination country will contact you to arrange payment of these taxes.

If your order is a gift, please contact us as soon as you place the order at, quoting your order reference number and we may be able to arrange for you to pay these on behalf of the recipient of your gift.


Wines bought through SoloBarolo that are delivered abroad will be repackaged in insulated polystyrene tube packaging. This is to ensure the wine is received at the end of transit safely.

Age Verification on Delivery

By placing an order for one of these items, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately. 

Delivery of age restricted items via will be to the address on the shipping label, to a redirected address designated by the customer, or the reception of a commercial building. Valid photographic ID of the recipient may be required upon delivery. An age restricted item can be delivered to another adult over the age of 18 at the same address. 

We take our responsibility in relation to the sale of age-restricted items extremely seriously. To confirm the recipient is over 18 years, valid photographic ID with a date of birth may be required upon delivery. The driver will input your year of birth into their device and may then require an ID check to complete the age verification process. The driver will not record any other information, take photographs of your ID document or be able to access your information once the delivery is complete. The year of birth is stored securely in´s systems in order for us to ensure that any legal obligations with respect to age verification have been met and will be deleted after 6 months. 

Delivery to a locker, pick-up point or nominated safe place location is not available for these items. If there is nobody at the address aged 18 years or over, who can show valid photo ID and accept the package at the delivery address, the item will be returned to for re -delivery the following day.

If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge, or mail room attendant receiving your parcel, must provide a valid photographic ID, showing they are aged 18 years or over. If they can, the item will be returned to for re-delivery the following day.

Photographic ID accepted by

– a passport.

– a European Union or United Kingdom (photo card) driving license. 

– a (photo card) driving license.

– a Ministry of Defence Form 90 (a defence ID card issued to serving military).

– National identity card issued by EU member state, Norway, Iceland, Liechtenstein or Switzerland.

– A photographic ID card bearing a national Proof of Age Standard Scheme (PASS) hologram.